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Returns, Refunds, and Exchange Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. We are unable to accept Firearms and Ammunition for returns. If there is any manufacturing defect with a firearm please email and we will speak with the manufacturer/distributor about repairs or replacement.
Please email email@example.com to request a refund and we will assign you a Return Merchandise Authorization (RMA) Number. Include in your package a signed letter stating the reason for your return and the original receipt.
NO FIREARMS OR AMMUNITION ARE ELIGIBLE FOR RETURN due to liability issues. The ONLY exception to this is if we have made a mistake and shipped out the wrong item. If you have accepted the transfer on a firearm (already completed the 4473 background check paperwork at your local FFL dealer) and after you have received the transfer discover that you received the wrong gun you will not be eligible for a return, no exceptions.
WE DO NOT REFUND OR REIMBURSE YOUR FFL TRANSFER FEE UNDER ANY CIRCUMSTANCE SO PLEASE THROUGHOULY INSPECT YOUR GUN BEFORE COMPLETING THE BACKGROUND CHECK PAPERWORK AT YOUR LOCAL GUN SHOP. All of our firearms (unless otherwise indicated) are brand new in-box sold to us in that condition by our suppliers.
If you receive a firearm that is seemingly damaged or defective you must contact us IMMEDIATELY via phone or email before completing the transfer paperwork and we will determine the best course of action for your particular situation is (we will either take gun back and replace it with one from our stock or coordinate with the firearm manufacturer to get the item repaired or replaced at no additional cost to the customer).
Items can not be returned if they are opened unless packaging is undamaged. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
6% fee will be deducted from the refund for all cancelled orders whether or not it has already shipped (to cover credit card fees we incur). NO EXCEPTIONS, unless it is an error on our end. No credit card fees are charged to customers for fully completed orders.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order or the return shipping.
Price Matching, Price Adjustments and Price Guarantee
We will match competitors "shipped price" under most circumstances if we still make money on the item. We will NOT match prices on any Firearm Auction sites including but not limited to: Gunbroker, Armslist, Gunsamerica, Craigslist, etc. Also any price match request must be requested BEFORE THE ORDER IS PLACED.
We will only price match competitors that have the item currently in-stock. We match the competitor's total "shipped" price to your zip code, which is item cost + shipping. All items purchased using a price match are not eligible for our VIP rewards program.
Price adjustments: The prices on the items on our website change several times per day. We do this in an attempt to constantly have the lowest prices online. The online firearm marketplace has extremely volitle price fluctiations due to the nature of how most online firearms retailers run their websites. If a price changes to a lower price on our website, after you have purchased, we will refund you the money for difference only if your order has not yet shipped. If your item has shipped, but not yet been delivered, we will give you the difference amount as a "Prepper Points" credit (gift card) on your website account with us. Once an item is delivered, no price adjustments or credits in any form will be granted.
Price Guarantee: We do NOT have a 30 day price guarantee like some big box retail stores do. The reason for this is twofold: We sell our items at a much lower cost and thus a much lower profit margin and can not afford to constantly be refunding price differences and expect to remain profitable and in business. Secondly, the online firearm market is significantly different in both profit margin and price volitility compared to the items that most common retail stores, ie Walmart, that offer such price guarantees. Also, we must complete a large amount of ATF paperwork for each and every gun sale and we set our prices on our website as low as possible at all times and can not reasonably give partial refunds after sales transactions have been agreed upon by both parties and completed in full. We would never ask our customers to pay more money if we had to raise the price a week or two after your purchase and our prices have an equal chance of both rising or falling so this is the reason for our decision to NOT offer a 30 day price match guarantee.
All phone orders are subject to these terms and conditions of the sale. Any order placed over the phone and our website are subject to these aforementioned terms and conditions. If you called in your order over the phone, you have read our Terms & Conditions and Returns & Shipping policies before calling to place an order.