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Returns, Refunds, and Exchange Policy
How To Return An Item
We can only accept returns for unused, unaltered products, in the original, unopened packaging for exchange or refund. Once a package has been opened or installed we are no longer able to accept it for return. If a product is defective, damaged or unsatisfactory, the manufacturer will be responsible for any return\exchange according to their warranty. All merchandise must be returned within 30 days of purchase. We are unable to accept Firearms and Ammunition for returns. Merchandise received for return or exchange that has been worn, used, or altered will not be accepted for return or exchange.
Please email firstname.lastname@example.org with the reason for the return and request for a refund or exchange and we will assign you a Return Merchandise Authorization (RMA) Number.
PLEASE NOTE: Returns will be subject to restocking fees and return shipping costs. Store credit will not accrue restocking fees.
If your package goes missing in transit, while rare, we must follow carrier (I.E. FedEx\USPS\UPS) policy to locate the missing package. This process has several steps and can take up to 3-4 weeks for a resolution. If you purchase shipping insurance, before the order was shipped, we can resolve your missing package once the insurance claim has been submitted. Shipping insurance is 1.5% of the cost of the product(s) purchased.
NO FIREARMS OR AMMUNITION ARE ELIGIBLE FOR RETURN due to liability issues. If we have made a mistake and shipped out the wrong item, we will replace it ONLY if the 4473\background check was not completed. If you have accepted the transfer on a firearm (already completed the 4473 background check paperwork at your local FFL dealer) and after you have received the transfer discover that you received the wrong gun you will not be eligible for a return, NO EXCEPTIONS.
WE DO NOT REFUND OR REIMBURSE YOUR FFL TRANSFER FEE UNDER ANY CIRCUMSTANCE, SO PLEASE THROUGHOULY INSPECT YOUR GUN BEFORE COMPLETING THE BACKGROUND CHECK PAPERWORK AT YOUR LOCAL GUN SHOP. All of our firearms (unless otherwise indicated) are brand new in-box sold to us in that condition by our suppliers.
If you receive a firearm that is seemingly damaged or defective you must contact us IMMEDIATELY, preferably from the FFL location (so we can speak to the FFL), via phone or email before completing the transfer paperwork and we will determine the best course of action for your particular situation. (We will either take gun back and replace it with one from our stock or coordinate with the firearm manufacturer to get the item repaired or replaced at no additional cost to the customer).
Items can not be returned if they are opened unless packaging is undamaged. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
6% fee will be deducted from the refund for all cancelled orders whether or not it has already shipped (to cover credit card fees we incur). NO EXCEPTIONS, unless it is an error on our end. No credit card fees are charged to customers for fully completed orders.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order or the return shipping.
Price Matching, Price Adjustments and Price Guarantee
We will match competitors "shipped price" under most circumstances if we still make money on the item. We will NOT match prices on any Firearm Auction sites including but not limited to: Gunbroker, Armslist, Gunsamerica, Craigslist, etc. Also any price match request must be requested BEFORE THE ORDER IS PLACED.
We will only price match competitors that have the item currently in-stock. We match the competitor's total "shipped" price to your zip code, which is item cost + shipping. All items purchased using a price match are not eligible for our VIP rewards program.
Price adjustments: The prices on the items on our website change several times per day. We do this in an attempt to constantly have the lowest prices online. The online firearm marketplace has extremely volitle price fluctiations due to the nature of how most online firearms retailers run their websites. If a price changes to a lower price on our website, after you have purchased, we will refund you the money for difference only if your order has not yet shipped. If your item has shipped, but not yet been delivered, we will give you the difference amount as a "Prepper Points" credit (gift card) on your website account with us. Once an item is delivered, no price adjustments or credits in any form will be granted.
Price Guarantee: We do NOT have a 30 day price guarantee like some big box retail stores do. The reason for this is twofold: We sell our items at a much lower cost and thus a much lower profit margin and can not afford to constantly be refunding price differences and expect to remain profitable and in business. Secondly, the online firearm market is significantly different in both profit margin and price volitility compared to the items that most common retail stores, ie Walmart, that offer such price guarantees. Also, we must complete a large amount of ATF paperwork for each and every gun sale and we set our prices on our website as low as possible at all times and can not reasonably give partial refunds after sales transactions have been agreed upon by both parties and completed in full. We would never ask our customers to pay more money if we had to raise the price a week or two after your purchase and our prices have an equal chance of both rising or falling so this is the reason for our decision to NOT offer a 30 day price match guarantee.
All phone orders are subject to these terms and conditions of the sale. Any order placed over the phone and our website are subject to these aforementioned terms and conditions. If you called in your order over the phone, you have read our Terms & Conditions and Returns & Shipping policies before calling to place an order.